A shared start
Let's get you unstuck.
A connection issue, a detail that doesn't look right, or a question about your plan—we want to know.
Pilot preparation · These details are being reviewed before enrollment opens.
For pilot couples
Open Help in your wedding space to send a support request. Include what you were trying to do, what happened, and when. You can flag a privacy concern or ask for operator help there.
If an action looks wrong
Pause planning in Settings. If it concerns a vendor inquiry, revoke that inquiry's permission too. An uncertain send stays on hold while it is checked; submitting the same request again won't make delivery safer.
For a vendor deadline or wedding-day issue, contact your vendor or local coordinator directly. The pilot does not provide emergency or around-the-clock support.
Before you share
Please leave passwords, sign-in codes, full card numbers, and unrelated private email out of your support request. Share only the details needed to understand the issue.
Public email support and response hours will be confirmed before invitations go out. This draft does not claim that a new hiwilla.com mailbox is already operating.